Frequently Asked Questions

Customer Service FAQs

  • Where do I send my checks for payment?

    For US Customers:

    Please remit payment to:

    Obtura Spartan Endodontics

    25784 Network Place

    Chicago, IL 60673-1257

    USA

    For Canadian Customers:

    Please remit payments to:

    Young OS B9362

    P.O. Box 9100

    Postal Station F

    Toronto, ON M4Y 3A5

     

    An NSF charge will be assessed for checks returned for any reason. Obtura charges a $30 fee for bounced checks drawn on a US bank and a $60 fee for bounced checks drawn on any bank outside of the US.

    You may also pay by credit card over the phone. Please contact customer service (800) 344-1321 for details.

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  • Where do I send my products in for repair or replacement?

    Please ship all returns or repairs to the following address:

    Be sure to obtain an RMA Number from customer service by calling or requesting one online prior to shipping any product back for repair or replacement.

    Obtura Spartan Endodontics

     

    Attn: Returns/Repairs Dept.

     

    2260 Wendt St.

     

    Algonquin, IL 60102

     

    (800) 344-1321

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  • Where are you located?

    We are located in Algonquin, IL at the following address:

    2260 Wendt St.

    Algonquin, IL 60102

     

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  • What are the warranty periods for different products?

    The Obtura III Max has a 2 year warranty.

    The MTS Piezo-Electric Ultrasonic Unit has a 5 year warranty on the electronics and a 1 year warranty on the handpieces.

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  • Where can I locate an MSDS for an Obtura Spartan product?

    All of our Material Safety Data Sheets are conveniently located online. If you cannot find what you are looking for, please contact our customer service departement at (800) 344-1321.

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