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"Obtura Spartan enhances my endodontic success by offering me exceptional customer service. They never let me down! -Denny Fang, DDS Irvine, CA
Office Hours and Location
Obtura Spartan Endodontics is open from 8:00 a.m. to 5:00 p.m. Central Time.
Obtura Spartan Endodontics
2260 Wendt St.
Algonquin, IL 60102
USAToll-Free: (800) 344-1321
Phone: (636) 343-5385
Fax: (636) 343-5794General Inquiries: customerservice@obtura.com
Regional Sales for Canada
(800) 344-1321All International Inquiries:
Phone: (800) 344-1321
internationalsales@obtura.com
Or click here for our list of international dealers.All Repairs please call:
(800) 344-1321"Obtura Spartan enhances my endodontic success with their continued commitment to introducing the finest instruments and materials available for endodontic care. But what sets this company apart is their commitment to the customer. I have always recieved prompt and courteous service, if there has ever been a question or an order difficulty, Obtura Spartan has gone the extra mile to satisfy my needs as a busy endodontist in private practice. I have used Obtura Spartan products consistently for over seven years and will continue to for many more." -Bobby Mallik, DMD Bridgewater, NJ
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Customer Service FAQs
- Where do I send my checks for payment?
- Where do I send my products in for repair or replacement?
- Where are you located?
- What are the warranty periods for different products?
- Where can I locate an MSDS for an Obtura Spartan product?
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Where do I send my checks for payment?
For US Customers:
Please remit payment to:
Obtura Spartan Endodontics
25784 Network Place
Chicago, IL 60673-1257
USA
For Canadian Customers:
Please remit payments to:
Young OS B9362
P.O. Box 9100
Postal Station F
Toronto, ON M4Y 3A5
You may also pay by credit card over the phone. Please contact customer service (800) 344-1321 for details.
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Where do I send my products in for repair or replacement?
Please ship all returns or repairs to the following address:
Be sure to obtain an RMA Number from customer service by calling or requesting one online prior to shipping any product back for repair or replacement.
Obtura Spartan Endodontics
Attn: Returns/Repairs Dept.
2260 Wendt St.
Algonquin, IL 60102
(800) 344-1321
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Where are you located?
We are located in Algonquin, IL at the following address:
2260 Wendt St.
Algonquin, IL 60102
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What are the warranty periods for different products?
The Obtura III Max has a 2 year warranty.
The MTS Piezo-Electric Ultrasonic Unit has a 5 year warranty on the electronics and a 1 year warranty on the handpieces.
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Where can I locate an MSDS for an Obtura Spartan product?
All of our Material Safety Data Sheets are conveniently located online. If you cannot find what you are looking for, please contact our customer service departement at (800) 344-1321.
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Return and Exchange Policy
Within 30 Days of Invoice Date
Products are accepted for refund or exchange within 30 days of the invoice date with a valid Returned Authorization Materials (RMA) number. Items must be returned in new, resalable condition in the original packaging. Exception is provided for items not functioning to specifications. Returns related to damage during shipping must be reported within 30 days of the invoice date. Please call Customer Service at (800) 344-1321 to obtain an RMA number and have your invoice available for reference.
More Than 30 Days Past Invoice Date
Products must be returned in new, resalable condition in the original packaging. Cash refunds will not be given more than 30 days past the date of invoice. Returns and exchanges are accepted up to six months past the date of invoice.
A 20% RESTOCKING FEE APPLIES TO ALL RETURNS AND EXCHANGES MORE THAN 30 DAYS PAST THE INVOICE DATE
Items within three months of expiration or expired will not be accepted for return.
No discontinued items will be accepted for return.
Credits will be given in the amount of purchase price. Any discounted products will be adjusted accordingly.
Credits are valid up to one year after the date of the credit.
RMA numbers are valid for up to 30 days from the date of issuance. Merchandise returned after the expiration of the RMA number will not be accepted for credit. Care should be taken in packing return items to ensure they will be received in the same condition as the original shipment. Damaged merchandise will not be accepted for return or exchange. Any product received without a valid RMA number will be returned to sender. Exchanges for equal or greater value are not subject to a restocking fee but must be authorized within six months of the invoice date.
Shipping Instructions
All returns should be shipped in a traceable manner such as Federal Express, UPS, USPS, etc. Shipping charges should be prepaid unless otherwise instructed by customer service. Please send all returns to:
Obtura Spartan Endodontics
2260 Wendt. St.
Algonquin, IL 60102 -
Obtura Spartan Endodontics Privacy Policy
Obtura Spartan Endodontics values its customers and respects their privacy. We are the sole owners of the information collected on this site. We commit to maintaining this information responsibly. We will not sell, share or lease this information to other companies or individuals.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through this web site in a manner that is consistent with this Privacy Statement.
At Obtura.com, as an option, we may invite users to register to receive product information, techniques, promotions, or other publications via e-mail and/or direct mail. This information is only sent out to users who have indicated they would like to receive such information. We will not send unsolicited e-mail.
All personal information submitted to us via information request forms is used only to send users the promotional material and is only accessible by authorized Obtura Spartan Endodontics employees involved in the fulfillment of the information.
We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorized employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Employees who are allowed access to customer information are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.
How do I know my order information is secure?
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at Obtura.com. In that case, you'll be unable to connect to the server, which means you will not be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone:
Phone: (800) 344-1321
Fax: (636) 343-5794Children's Privacy
This web site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of thirteen the site. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever. If a child under the age of 13 provides us with personally identifiable information, a parent or guardian of that child may have this information deleted from our records by contacting us at the information listed below.
Updates to Our Privacy Statement
This Privacy Statement may be updated without prior notice to you to reflect changes in our online information practices. Changes will be posted on this page. Please check back periodically, as you agree to the Privacy Policy by using this site.
If you have any questions about our privacy policy, you can always contact Obtura.com customer service in any of three ways:
1. Send an email to customerservice@obtura.com
2. Call us at (800) 344-1321
3. Write to us at: Obtura Spartan Endodontics, 2260 Wendt St., Algonquin, IL, 60612 -
TERMS OF USE
By using this site, you indicate your agreement to these Terms and the Privacy Policy as stated. These Terms may be updated without prior notice to you to reflect changes in our online information practices. Changes will be posted on this page. Please check back periodically, as you agree to the Terms by using this site. Content provided hereof and within the sites entirety is property of Obtura Spartan Endodontics, and is not for resale, distribution, or manipulation without explicit consent of Young Innovations Inc.
Limitation of Liability
By using this site, you agree that your use is solely at your own risk. We are not liable for direct, indirect, consequential, inconsequential, incidental, special, punitive or other damages or costs, including without limitation, lost profits or data, loss of goodwill, loss of or damage to property, or claims of third parties arising out of or in connection with the use, copying, or display of this site or its contents, regardless of whether we have been advised of the possibility thereof.
Copyrights and Trademarks
The content of this site, including the design, text, graphics, and the selection and arrangement thereof, is the property of Obtura Spartan Endodontics. Certain content on this site may have been provided for use by third parties under agreement with Obtura Spartan Endodontics. This site is copyrighted by Obtura Spartan Endodontics.
Links to Other Sites
We may provide links to other web sites solely for your convenience and information. The provision of any such link does not constitute an endorsement by us of that site or its provider or of any of the content, products, services contained or offered therein. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked web sites. We make no representation or warranty concerning the accuracy, availability or lawfulness of any linked site and are not responsible for the content of linked sites or any use of the sites.
Disclaimer
This site and its content is provided "AS IS" and Obtura Spartan Endodontics makes no representation or warranty of any kind with respect to this site or its contents. Obtura Spartan Endodontics expressly disclaims all representations and warranties, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, Obtura Spartan Endodontics does not represent or warrant that this site will be available at all times or that the content on this site is timely, accurate or complete.